Ghana Post is the company responsible for postal service in Ghana and a member of the West African Postal Conference.
Historically, Ghana Post commenced business in 1854 as the Post and Telecommunications Department of the Colonial Administration. It was transformed into a Corporation in 1974 with the promulgation of the NRC Decree 311 of 1974. The Telecommunications Division was carved out of the Corporation in 1993, leaving the Postal Division to be renamed the Ghana Postal Services Corporation, its enabling act being Act 505 0f 1995.
The Corporation was later incorporated under the Companies’ Code (Act 179) in 1995 in line with the enactment of the Statutory Corporations (Conversion To Companies) Act 1993, Act 461; which required some State-owned Enterprises( SOE’s) to become Limited Liability Companies; hence its current name Ghana Post Company Limited.
The Company has a legal monopoly over the provision of the universal postal service; letters below 100 grams.
The Company provides postal, courier, retail, agency and financial services for its customers for profit.
It is the mission of the company to provide prompt, efficient, reliable and Secure communication and financial Services to domestic and foreign customers for profit.
It also aims among other things to become a Dynamic Business Oriented Organisation, Servicing the Need of Customers and other Stakeholders with Passion.
In 2017, the company introduced the digital address system, the GhanaPost GPS.
Against this background, the Acting Managing Director of the Ghana Post, Mr. James Kwofie, has met a section of top Ghanaian Journalists to relay the strides chalked by the company under the new administration.
The media encounter was held among other things to highlight the progress Ghana Post has made in recent times.
He revealed that after 18 months since the new management took over, it has made a giant stride recording 25 growth in revenue, the best so far as against marginal gains in the year 2012.
He disclosed that at the time of assumption of office, revenue from Ghana Post was woefully low while lack of logistics and resources posed grave challenges to smooth operations.
This, he identified, impacted negatively on the company since it lost a majority of customers to other competitors who operate the Courier service.
The Ghana Post MD observed that this led to the loss of confidence on the part of customers but fast forward to the year 2018 there has been a major turnaround.
He attributed these successes to the current standards of compliance and best customer service delivery at Ghana Post leading to the restoration of confidence.
“Customer focus and compliance are the key components of our work. For the first time in the history of Ghana Post, we added the Commercial Division and the Customer Service Department to the company’s portfolio. The Customer Service Department is made up of a converged department led by the general manager underpinned by a 20-seater customer service team,” Mr. James Kwofie stated.
Ghana Post Company won the Best EMS Customer Care Award for the year 2017 at this year’s EMS Cooperative Customer Care Awards in Switzerland.
This was at a special award ceremony held at the EMS Cooperative General Assembly, Universal Postal Union (UPU) International Bureau in Switzerland.